Shipping & Returns

Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of service to you at all times.

All our orders are shipped from Birmingham, United Kingdom. All orders are shipped within 24 hours (weekends and bank holidays excluded) after payment has cleared, however we strive to dispatch your order on the same working day if possible.

We ship to the address you provide, please make sure this information is correct prior to your payment.

Your order is composed with great care and well packed to prevent any damage during transit.


UK

All orders in the UK are shipped FREE of charge with Royal Mail First Class. There is no minimum spending required to qualify for free shipping, all orders by default qualify for free shipping.

First Class delivery usually takes 1 to 2 working days. However, please allow 1 to 3 working days for your item(s) to arrive. This is because the Royal Mail service can have issues such as delays, disruptions, weather circumstances, etc. preventing them from delivering your item(s) in the aforementioned time frame.

We also offer other shipping services to suit your needs:
  • Royal Mail First Class Signed For: This is a tracked service which requires a signature. The estimated delivery time for this service is 1 to 2 working days. The shipping for this service is £ 1.99.
  • Royal Mail Special Delivery by 1PM: This is a tracked service which guarantees delivery by 1 PM the next working day. The shipping for this service is £5.99.

Worldwide

We offer worldwide shipping to virtually any address in the world.

You can choose between 2 shipping options:
  • Standard delivery service: Royal Mail International Standard
  • Express delivery service: Royal Mail International Tracked/Signed

Standard delivery service

Royal Mail International Standard is a standard delivery service and the delivery takes about 10 to 14 working days. This service does not include tracking. Please note that these time frames are approximate and for some countries it can take longer than the aforementioned time frame due to weather circumstances, delays, disruptions, customs, etc. preventing them from delivering your item(s) on time. If your item(s) hasn’t arrived within this time frame, please allow up to 25 working days for your item to arrive. If it doesn’t arrive by then, please get in touch with us.

Express delivery service

Royal Mail International Tracked/Signed is an express delivery service and the delivery takes about 7 to 10 working days. This service has a tracking number where you can follow the journey of your parcel until you receive it. Please note that these time frames are approximate and for some countries it can take longer than the aforementioned time frame due to weather circumstances, delays, disruptions, customs, etc. preventing them from delivering your item(s) on time. If your item(s) hasn’t arrived within this time frame, please allow up to 25 working days for your item to arrive. If it doesn’t arrive by then, please get in touch with us.

Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Europe Prices

  • Royal Mail International Standard: The estimated delivery time for this service is 10 to 14 working days. The shipping for this service is £ 2.99.
  • Royal Mail International Tracked/Signed: The estimated delivery time for this service is 7 to 10 working days. The shipping for this service is £ 7.99.


Rest of the world Prices

  • Royal Mail International Standard: The estimated delivery time for this service is 10 to 14 working days. The shipping for this service is £ 3.99.
  • Royal Mail International Tracked/Signed: The estimated delivery time for this service is 7 to 10 working days. The shipping for this service is £ 8.99.

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for the return shipping charges.

Please note that each item that is sent out, is checked carefully for any faults or damages to make sure no faulty or damaged item is sent out to you. However, if you do receive a faulty or damaged item, we will replace the item or give you a full refund (in this case we will refund you the return shipping charges as well).

Your refund will be processed as soon as we receive and inspect the returned item.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.